In-Class Courses In-Class Courses

MANAGING THE 21ST CENTURY TEAM

Managing the transition from traditional models of organizational operations to a geographically dispersed mode requires exceptional interpersonal skills, strong leadership abilities, and the capacity to communicate with diverse cultures.

Participants in this 2-day session will learn how to communicate more effectively at a distance and build a stronger and more connected team, ultimately increasing their productivity. 

At the end of the session, the participants will be able to:

  • Define the difference between co-located and virtual teams
  • Clarify what makes a virtual team successful
  • List ways to build trust and camaraderie in a virtual environment
  • Define your current processes and brainstorm ways to replicate them virtually
  • List techniques to effectively manage your online meetings
  • Clarify how to increase engagement by using language effectively.
  • List 6 ways to effectively manage virtual team meetings
  • Describe the role that expectations play and how to manage them
  • Analyze how a Team Operating Agreement can help build a cohesive team
  • Determine what a Team Operating Agreement should include.
  • Identify individual behavioural tendencies and how they affect other team members.
  • Develop strategies for communicating more effectively with individual team members in a virtual world.
  • Identify each DiSC style with only virtual cues.
  • Develop strategies to adapt your behaviour to others on your team. 
  • Create an action plan on how to implement these skills

Duration: 2 days

TWICE THE WORK HALF THE TIME:
EFFECTIVE DELEGATION

Knowing how to delegate effectively can significantly streamline a manager’s workload and decrease the turnaround time of a project. This workshop introduces a three-part model that gives managers the skills needed to delegate responsibility while overcoming barriers and motivating staff members.

This course benefits managers with a desire to strengthen their delegation skills. This class is highly interactive and experiential as group exercises are used to reinforce learning.

At the end of the session, the participants will be able to:

  • Establish a connection between delegating and DiSC learning
  • Learn how to communicate with other DiSC dimensions to work more effectively
  • Learn to adapt your behaviour to meet the needs of others
  • Describe the benefits of delegating to the team, organization, and to the individual
  • Determine the most effective way to delegate to different behavioural styles
  • Identify and overcome barriers to delegating
  • Utilize a 3 phase model for delegation

Duration: 1 day

THE COMMUNICATION CONNECTION:
GETTING IT RIGHT

Understanding yourself is the key to understanding and interacting with others. This is the premise of the DiSC Personality Profiling seminar.

An innovative approach to behavioural insight, DiSC not only uncovers unique personality traits of those profiled, but also gives practical solutions for interacting with different behavioural styles effectively.

Using a behavioural assessment survey improves team communication whether you are in the same room or 3,000 miles apart. It allows individuals to “read” behavioural cues of their team members, customers, and stakeholders.

Understanding and responding to these behavioural cues can assist you in improving and opening up communication, as well as enhancing overall group dynamics, thereby increasing productivity levels. In this session, your awareness of the relationship between individual behaviour styles and the team performance will be increased.

At the end of the session, the participants will be able to:

  • Determine the goals of the DiSC behavioural profile
  • Identify the characteristics of each behavioural style
  • Describe the strengths and challenges each style brings to the team
  • Share strategies for communicating more effectively with individual team members and customers
  • Identify three key questions you can use to recognize people’s styles
  • Develop strategies for adapting your behaviour to others
  • Describe the importance of listening
  • Develop skills to give constructive feedback

Duration: 1 day

DiSC Assessment

How to Identify the Communication Connection

Dominance Style in the Virtual Workplace